What Makes HEAT USA Great? Great Customer Service!
At HEAT USA, great customer service is what makes us great!
Especially during the holiday season, when you may deal with customer service personnel who are less than customer friendly, you can rest assured that prompt personal attention -- really listening and responding to your needs – is our top priority!
Our members are protected by our friendly, caring, and knowledgeable Membership Service representatives. Members know if they have a question, an issue or a problem, they can always reach out to HEAT USA and our Membership Service department will do everything they can to help!
But that’s not the only way HEAT USA goes “above and beyond” to provide excellent customer service:
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Exclusive Protection and Benefits
All HEAT USA members are protected by an agreement that is signed with each supplier to provide them not only with their unique benefits, but also secures certain consumer-friendly terms, such as fuel quality guarantees, service window guarantees, non-discrimination clauses, freedom to cancel clauses and much more.
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Free or Discounted Service Contract
All HEAT USA members receive a free or discounted service contract on their heating system. It includes 24-hour emergency service during the heating season, extensive parts and labor coverage on their heating system, as well as an annual cleaning and tune-up of their heating system. The market value of the service contract alone is between $300-$400 annually.
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Exclusive Pricing System
HEAT USA members enjoy a superior pricing system in which, historically, members save between 15 and 20 cents per gallon compared to average rates charged by other full-service heating oil suppliers. HEAT USA monitors dealers with member assistance to ensure that the correct price is being charged at a given time.
Not every heating oil company out there goes to the lengths we at HEAT USA go to ensure customer satisfaction. See why 18 million households count on us for their home comfort. Sign up now!
